Consumers who want a better customer service experience at their online grocery store are probably going to have to wait for the arrival of Amazon.
The retailer is expected to release its new customer service platform sometime this week, but a new report suggests that Amazon’s customers are unlikely to be treated as equals.
For those who do manage to get through to the front of the line, Amazon’s new service will likely provide a far more personalized experience than Comcast.
Customers will be able to connect with one another via a chat feature and will have the ability to request and accept a new package in the same manner.
Amazon is likely going to take a page from Comcast’s playbook, and expect its new service to be far more convenient and personal than what Comcast is offering customers.
But the difference will be in the end.
Comcast’s new customer-facing app will likely offer a simpler experience and a quicker connection than Amazon’s.
The new Amazon app will provide more information about what packages are available and will offer the option to ask a customer for an update on their account status.
Amazon customers will also likely be able tap into the same chat feature that they have access to with Comcast and be provided with a link to the appropriate account status page.
The new Amazon customer service app may also be simpler than Comcast, which has a separate customer service interface that can be confusing and difficult to navigate.
For many customers, it’s a good idea to make a separate connection to a Comcast account if possible.
For some, Comcast is the most convenient customer service provider, but many others might prefer to use a third-party service that has a better overall customer experience.
If Comcast’s new system is anything like Amazon’s, expect the company to be offering an even better customer experience than what Amazon offers.