Postmates customers are being charged for the service that they can’t use, it has emerged.
The Irish Postmen’s Union (IPU) has raised concerns about the company’s billing practices, which were uncovered by the RTE Investigates programme.
“It is clear that there is an imbalance in the way they are charging the postman and there is a need for redress,” IPU general secretary Joe Higgins told RTÉ’s Today with Sean O’Rourke.
“We need a consumer protection commission, a consumer rights commission, to have a look at it.”
Postmates has come under fire in recent years for charging customers to use their own mobile phones, and for not being transparent about how many of them are actually using the service.
It was revealed that the service charges its own customers a fee of €2.50 per minute to access their account and can charge a monthly fee of up to €1,200 for the use of the mobile app.
The service charges customers €3.99 for the first 15 minutes, and €2 per minute after that.
Postmates’ spokesperson, John O’Sullivan, told the Irish Independent that the “charge to the customer” was a common charge.
“When you look at the numbers, we’re probably a third of the way through a billing cycle, but we’re still getting people in, so there’s no real evidence of a consumer loss of money,” he said.
“There’s certainly no way to say there is no loss.”
The Irish Times reported that the post office charges the user for the time they spend using the post app, which is usually at least 15 minutes.
“The fee is the amount we collect from the customer in the post, so it is a very small fee,” said O’Shaughnessy.
“If the customer doesn’t have a mobile device they may not be aware of it.
Mr O’Sullivans statement comes after complaints that Postmates charges for accessing their account, including charges for using their own phones, which could affect the ability of customers to access post services. “
Our customers can use their mobile phones to access the post service.”
Mr O’Sullivans statement comes after complaints that Postmates charges for accessing their account, including charges for using their own phones, which could affect the ability of customers to access post services.
In a statement to RTÉ, Postmates said it was “in the process of reviewing our billing practices in order to identify areas of concern.”
The statement said “anytime you provide services that require access to a mobile phone it is always the responsibility of the postmaster to ensure that the mobile is not being used by anyone other than a Postmaster or his authorised person”.