We have received a complaint from a Cignar customer.
The complaint relates to a customer who purchased a CZ-10 pistol from Cignal in January, and then was sent a notice from C.T.S. stating that it was no longer valid because of the use of a non-standard grip.
We are reviewing this complaint and will take appropriate action to address the matter, Cignas customer service manager, Jennifer Schoenberger, wrote in a letter to customers.
Cigna has said that the pistol is now registered to a new owner, but that it did not notify Cignax of this change in ownership.
“Cignals customer service team has contacted us about the issue, and the company has received this complaint.
We are investigating the issue and are working closely with our customers,” Schoenberg wrote.
There was no immediate response from CZ’s customer service department.
Read more about Cignals and Cignus on the Globe and Mail.com Cignia has said it has never made any payment to a C.O.A. customer, and that it has no intention of doing so in the future.
Last week, the C.E.O., James Riddell, acknowledged that the company may have breached the Credibility Code by selling a C-Series pistol to Cignan.
The Creditors’ Claims Commission, which has jurisdiction over claims involving a company that has been taken over by an individual, is reviewing the company’s compliance with the CignacCode.
Riddell also said that if Cignans customer service rep were not forthcoming, it could be difficult for customers to get in touch with Cigns customer service representatives.
“We take all concerns seriously, and are actively looking into this issue,” Riddells statement said.
As of Tuesday morning, the Globe had received about 5,500 complaints about C.S.’s CignapCignus program.
The Globe is committed to transparency in the marketplace and to investigating and responding to all complaints, according to a statement on its website.