Customers are calling for better customer service at Nike, after the retailer’s customer service team was forced to apologise for not being able to assist them with their orders.
The apology came after Nike said that its customer service teams were unable to help customers with their order.
“We are aware of a number of customer service issues on our website and we sincerely apologise to customers for the difficulties this has caused,” a spokesperson for Nike said in a statement.
“In order to assist customers with our support, we have launched an internal investigation.”
Nike said the problems were caused by a technical issue with its website and the team had been unable to provide customers with the answers they needed.
“Our support team is not able to help you,” the company said in the statement.
The issue has been reported to the Australian Competition and Consumer Commission (ACCC).
“Nike will be working to rectify the situation, and the organisation will continue to offer customers the best support possible,” it said.
The company’s CEO Mark Parker said it was taking “immediate action” to ensure customers could receive their orders as quickly as possible.
“Naked and Run is a leader in athletic footwear and apparel,” Parker said in his statement.
Naked has also apologised to customers in a post on its blog, which also apologised for any distress they may have experienced.””
This has been an incredibly frustrating time for customers.”
Naked has also apologised to customers in a post on its blog, which also apologised for any distress they may have experienced.
“Sorry to those that have been disappointed by our website or order system,” the post said.
We will continue our efforts to provide the best customer experience and support, and our customers will have the opportunity to order and return their products as soon as possible.”