I’ve been lucky enough to buy my favorite clothes and accessories from Walmart over the past few years, but the retailer’s refund policy doesn’t quite fit my needs.
So I’ve resorted to getting a refund by calling the company’s customer support number, which is where I’ve encountered some difficulty.
First, the phone number doesn’t work.
Second, I tried calling the number again, and again, again, even after waiting for an automated response, but it wasn’t working either.
Finally, Walmart’s customer care team told me to send a screenshot of the receipt to a Walmart representative to get the issue resolved.
This is when I decided to write about the problem, as Walmart’s refunding policies can be confusing, and it’s not easy to get them all to change.
First things first, what’s the refund policy?
As it stands, Walmart has a one-year warranty on items purchased from its online store.
This means that if you buy a certain product at a Walmart outlet and then return it within the first year, you’ll be refunded the difference in price.
However, if you return the product within two years, you can get the difference back as a one year refund.
In addition, if your purchase is returned and you decide to exchange it for another item within the same two-year window, you will be charged the difference between the original and the new item.
The terms of the warranty vary by store.
In general, Walmart guarantees its customers an “unconditional” return policy, meaning it will refund your money if you cancel within the allotted time frame.
For example, if Walmart returns your item within 30 days of receiving it, you’re eligible for a refund of the difference you paid to Walmart for the item.
Walmart also offers a two-day grace period for returns and exchanges.
However you can still use the same method to get your money back, including mailing a return receipt and asking Walmart to send you a $50 cashier’s check.
As for Walmart’s policy regarding refunds, if the product you’re returning is a new product, you should expect a full refund within 30 business days.
For items bought from an authorized retailer, you may be eligible for up to a 60-day refund, but you must return the item within two weeks of the original purchase date, and then wait another 90 days for your refund to be processed.
It’s important to note that Walmart offers an additional two-week grace period if you’re not satisfied with the product or its return process.
But it’s usually a much shorter period.
For a complete explanation of the policy, check out our review of the One-Year Walmart Warranty.
Walmart does offer a “one-time” policy, but this doesn’t guarantee a refund.
It only lets you return items if the manufacturer’s warranty has expired.
This policy will typically apply to merchandise purchased from Walmart’s online store and/or select Walmart retail stores.
This option can only be used for items purchased directly from Walmart stores.
However it may be more flexible if you purchase your items through an authorized dealer or online retailer.
Walmart’s One-Time Policy can be applied to most items.
For some items, the policy does apply to an individual item, but not to the whole purchase.
So if you purchased an iPad from Walmart, for example, you’d be able to return it to Walmart if the warranty expires.
In terms of Walmart’s Return Policy, this policy only applies to items purchased through the Walmart retail store or authorized retailer.
It doesn’t apply to products purchased from a third party, such as from a mobile app or e-commerce site.
The Walmart customer service team can help you get a return policy updated and processed, but these services may not be available 24 hours a day, 7 days a week.
What happens if I can’t get a response from Walmart?
If you call Walmart customer support and don’t get any response within the 30-day period, it means your problem is not being resolved by the company.
If you have questions about your return process, you could call the company directly to ask them for help.
However if you can’t find answers, you might want to take your case directly to Walmart’s support team.
You can reach Walmart’s help center at 1-800-632-7382.
Walmart has an online complaint form, but in most cases it only lets Walmart employees know that the customer service number they are using has been disconnected.
The complaint form also has a FAQ section.
Walmart is also required to provide customers with a return authorization number when their return request is made.
But this authorization number is not issued until the customer is received by a Walmart employee, so you’ll need to take that number to Walmart before you can receive a refund from the retailer.