Amazon is making it easier for customers to report fraud by offering them a free credit monitoring feature, it has been reported.
The US-based company has long been accused of abusing its customer service service, where it’s said to have abused customers by not providing enough information and by not following proper procedure to deal with complaints.
Amazon has launched a new feature, which lets customers report fraud on a case-by-case basis.
The new feature will be available for a limited time, and will be in addition to Amazon’s existing fraud reporting system.
“This new fraud reporting feature is a key component of Amazon’s new fraud detection system,” Amazon’s senior vice president of corporate communications and public policy, Lisa Sperling, said in a blog post on Tuesday.
“Customers can easily report fraud through our fraud reporting tools and Amazon will be able to help with this in the future.”
Amazon is not the only company to offer a fraud-reporting tool.
Microsoft has also launched its own service, called Fraud Report, which allows customers to submit reports to its tech support team for immediate investigation.
Microsoft says it will be adding fraud reporting to its website by the end of April.